Indegene Released Job Openings On 30/05/2022.Indegene is a leading global provider of clinical, commercial and marketing solutions to global life science and healthcare organizations. We partner with clients to create and deliver solutions for today and tomorrow by integrating technology, medical science, and communication expertise. Indegene improves provider and patient engagement; optimizes commercial, medical, and R&D costs; improves regulatory and safety compliance; payer and provider quality; and accelerates revenues.
Vacancy Details:
Indegene Recruiting B.Sc,B.Pharma with 02-03 years of Experience for Quality Analyst Position.Complete Details for the Quality Analyst as follows.
Important Details :
- Job Location: Bangalore/BengaluruÂ
- No of Vacancies:NA
- Details of Salary: NA
- Opening date for online Application: 30/05/2022
- Mode of application :Online
- How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps
Related Job : Troikaa Pharmaceuticals Released Multiple Positions – Apply On Given LinkÂ
For more pharma jobs https://pharmajobscooin.wordpress.com/
Job Description/Skills Required
- Quality check on cases handled by MA on daily basis and ensure all cases are handled properly in accordance with SOPs.
- Contributes in design of internal monitoring formats and quality standards by different channel (call, email, fax etc.)
- Defining workflows and FAQ scripts and update regularly as required. Contributes in refining details and standardizing procedures and scripting to ensure a uniform approach by the whole team.
- Performs daily 100% cases monitoring from different channel and track performance at team and individual level.
- Provide training, coaching, feedback and assistance to CSR (Customer service representative / Medical associate/ consultant) to ensure they understand new policies and procedures or product/service updates for quality.
- Interfacing with clients on a regular basis to meet their expectations.
- Communicating the QA observations to the applicable stakeholders and ensuring the appropriate RCA/CAPA is performed from the respective stakeholders as per the client requirements.
- Participate in regulatory inspections/internal audits as requested
- Work as a CSR (Customer service representative / Medical associate) as per need.
- Coordinates and facilitates call calibration sessions for the project.
- Adhere to set schedule and demonstrate flexibility for the given shift timings.
- Responsible for information security tasks within own work scope.
- Perform any task assigned by the management (Regional lead, PM)
