HCLTech is a global technology company, home to more than 219,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Vacancy details:
- Department: Customer Care Representative
- Qualification:Â Any Grad and UndergradÂ
- Experience:0Â years
Job Description –: Greeting from HCL Technologies Pvt.Ltd.!!!!
Important Details :
- Location: Noida, Ghaziabad, Delhi / NCR
- Post of date:12/09/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date :Â 13th Sep 2024
Time :11am-4pm
Interview Location: – HCL Technologies: –
A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Work Location: Noida Sec-126
Job description
Walk-In Drive for Customer Support Executive HCL Tech
Profile – Voice, customer service.
HCL Tech Hiring for UK / US Voice Process 12th Sep 2024 to 13th Sep 2024 Walk in directly.
Designation:Â Customer Care Representative-Freshers
Any Grad and Undergrad can apply (No Regular Students / No Law Graduate/B.tech)
B.tech Candidate is not eligible
Age Criteria: – 18 Years to 32 Years
Two Ways Cabs Available
Job Description – Contact Centre Customer Service Executive
Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from UK customers.
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Freshers in UK Inbound calling preferably in Banking domain
Job Description
- Answer all inbound queries as per call flow procedure.
- Adherence to process to ensure high quality and customer service.
- Follow escalation procedures for issues uncontrollable at agent level First call resolution.
- Break schedule adherence.
- Involvement in motivational activities, implementing feedback given during monitoring sessions.
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
Contact Person- Shivangi Sharma
Contact No.: – 9717105994
Email Id: – (Shivangi.sh@hcl.com)
