Infosys BPM, we provide end-to-end transformative business process management (BPM) services for our clients across the globe. Our integrated IT and business process management solutions approach enables our clients across industries and service lines to unlock business value and address their business challenges.
- Vacancy details:
- Department:Â Customer Service Voice Process
- Qualification: Any Graduate, Any PostgraduateÂ
- Experience: 0Â –Â 1Â years
Job Description –: Greeting from Infosys Limited.!!!!
Important Details :
- Location: Pune
- Post of date:12/09/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date :Â 13th SeptemberÂ
Time :9.30 AM – 1.30 PM
Interview Location: Infosys Limited, Plot No III, G/2, P. S-New Town, Kolkata -700135 (Hatisala)
Job description
Greetings from Infosys BPM Ltd.,
We are hiring Freshers for an International Customer Service Voice process at Pune location, if interested, please walk-in for interview on 12th or 13th September at Kolkata.
Work location for this job role is in Hinjewadi, Pune, Maharashtra.
Note: Please use the below link to apply and register your application before attending the walk-in, mention the Candidate ID on top of your Resume
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-188443
Documents to Carry:
1) Carry a printout your updated resume
2) Carry any one photo Identity proof (Aadhar Card /PAN Card/Driving License/Voters ID card/Passport)
Work Location: Pune (work from office)
Education Qualification: Any full-time graduation
Shifts: 24/7 rotational shifts
Experience required: o to 1 year
Key Responsibilities:
1)Provide first-level resolution to the customers
2)Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.
3)Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.
4)Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.
5)Stay up to date with product knowledge and industry trends to provide accurate information and support.
6)Participate in ongoing training and upskilling programs to enhance technical and customer service skills.
Must adhere and non-negotiables:
1)Need to work on US shift timings.
2)Need to complete specific and dedicated training programs set by the client.
3)24*7 rotational shifts
4)100% WFO / no hybrid or remote work
5)Candidates should have graduation completion certificate and mark sheets for onboarding.
Regards,
Infosys BPM Talent Acquisition Team
