Wipro Released Job Openings On 05-03-2022.Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Wipro Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.Â
Vacancy Details:
Wipro Recruiting Any Graduate/Any Postgraduate Candidates with 00-01+Years Experience for IT Service Desk Engineer  Position.Complete Details for the IT Service Desk Engineer follows.
Important Details :
- Location :Hyderabad/Secunderabad, Navi Mumbai, Pune, Chennai, Bangalore/Bengaluru, Delhi / NCR (WFH during Covid)
- No of Vacancies: Not Disclosed By Recruiter
- Details of Salary: Not Disclosed By Recruiter
- Opening date for online Application: 05/03/2022
- Mode of application :Online
- How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps
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Job Description/Skills Required
- IT Service Desk (Freshers & experienced both can apply) Qualification: Graduation and above (Minimum graduation is mandatory) Salary structure: Salary – As per market standards Location: Navi Mumbai, Pune, Bangalore, Chennai, Hyderabad, Delhi. Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Communication should be excellent in English. Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution. Major activities: Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database.
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