Wipro Work From during Covid Job Opportunity For FRESHERS

Wipro Released Job Openings On 28-01-2022.Wipro Limited is an Indian multinational conglomerate headquartered in Bangalore, Karnataka, India. Its diverse businesses include FMCG, lighting, information technology, and consulting. The Fortune India 500 ranks it the 29th largest Indian company by total revenue..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Wipro Recruitment 2021 are provided below. Interested and eligible candidates can  submit application along with resume. 

Vacancy Details:

Wipro Recruiting  Any Graduate Candidates with 00-01+ Years Experience for IT Service Desk Agent Position.Complete Details for the IT Service Desk Agent as follows.

Important Details :

• Location :Gurgaon (WFH during Covid)
• No of Vacancies:Not Disclosed By Recruiter
• Details of Salary:Not Disclosed By Recruiter
• Opening date for online Application: 28/01/2022
• Mode of application :Online
  
• How To Apply: Contact and send your resumes on the email given below: Shiduti.jamwal@wipro.com

Job Description/Skills Required

• Language: Proficient in English (Read + Write + Speak) Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: Answer calls and Service Requests from end users and track status and progress to resolution. Main responsibilities: Adherence to policies and procedures, closure of open calls after resolution. Major activities: Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database

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