Wipro Released Job Openings On 11-03-2022.Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 221,000 employees.Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Wipro Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
Wipro Recruiting Any Graduate Candidates with 00-01+ Years Experience for IT Service Desk Executive Position.Complete Details for the IT Service Desk Executive as follows.
Important Details :
- Location :Pune
- Interview rounds: Telephonic round, SpeechX (Voice & Accent) assessment.
- No of Vacancies: 01
- Details of Salary:Not Disclosed
- Opening date for online Application: 11/03/2022
- Mode of application :Walk In
Time and Venue : 12th March , 9.30 AM – 5.30 PMWalk in Drive At Wipro Tech Plot No.31 MIDC, Pune Infotech Park, Ph-2 Hinjewadi, Pune 411 057.Contact – Bharati, Payal and Sonali ( 9511293181 )
Job Description/Skills Required
- Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.
Adherence to policies and procedures, closure of open calls after resolution.
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Note: We don’t charge any amount for hiring, be aware from any such activity and we will be not responsible for such activity.