Wipro Released Job Openings On 11-04-2022.Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Wipro Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.Â
Vacancy Details:
Wipro Recruiting Any Graduate Candidates with 00-01+ Years Experience for Technical Support – Voice / Blended Position.Complete Details for the Technical Support – Voice / Blended as follows.
Important Details :
- Location :Gurgaon
- No of Vacancies:Not Disclosed
- Details of Salary: Not Disclosed
- Opening date for online Application: 11/04/2022
- Mode of application :Online
- How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps
- For any information, please contact and share your resumes : shiduti.jamwal@wipro.com
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Job Description/Skills Required
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Click here for Official notification and ApplyÂ
