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- Vacancy details:
- Department: SD Administrator.
- Qualification: Any Graduate
- Experienced: 0Â –Â 1Â years
- Salary:  ₹3-4.5 Lacs P.A.
Job Description: Greetings from Wipro Technologies pvt ltd .!!
Important Details :
- Location:Hyderabad / Pune
- Post of date:18/10/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face To Face Interview
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date: 23 October
Time: Â 10.00 AM – 3.00 PM
Venue: Wipro Technologies , Plot No.31 MIDC, Hinjawadi Phase 2 Rd, Hinjawadi Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057Â (View on map)
Job description
**WALKIN DRIVE EVERY WEDNESDAY & THURSDAY at Wipro Pune Campus. | FOR FRESHERS ONLY ** // Carry an Govt Id Proof & Updated Resume along.
Role : SD Administrator.
Location opens for below role : Hyderabad / Pune
Shifts : Rotational – 24*7 ( 5 days WFO )
Mode : Work From Office
** Looking for freshers with good technical knowledge & excellent English communication skills. (Technical Graduates Preferred
Responsibilities:
1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
3. Identify and escalate tickets requiring urgent attention and action
4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
5. Deal with and resolve helpdesk requests
6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
8. Open to working in a 24×7 environment with rotating shifts and rotating weeks off
