Unichem Laboratories Recruiting For Executive – Customer Service .Promoted by the late Mr. Amrut Mody, a pioneer of the Indian pharmaceuticals business, Unichem Laboratories has grown to become one of India’s most respected pharmaceutical companies. It is committed to deliver better health through superior products. By combining strategic research and in-depth industry knowledge, Unichem aims to transform itself into a global pharmaceutical drug Company with an increasing focus on cutting-edge research and developed markets.
Eligibility and other details :Â
- Post Name: Executive – Customer Service
- Qualification:-B.Sc with 02-03 Years of Experience
- Location: Mumbai
- Salary:Not Disclosed by Recruiter
- No Vacancies: 01
- Selection Process : Based on Resume Received,will shortlist.
Job description:
- Process orders in SAP system. Follow up internally with technical team to ensure that appropriate actions are taken on customers’ requests. Refer unresolved customer grievances or special requests to designated departments. Keep accurate records of discussions or correspondence with customers. Analyze statistics/data to determine the level of customer service. Manage and respond to customer feedback. Improve customer service procedures, policies and standards. Implement improvements to customer service. MIS preparation. Report outstanding dues and communicate to concerned teams.
