TATA CONSULTANCY SERVICES (TCS) Recruiting Any Graduate/Any Postgraduate for the position End User Support .This position requires Any Graduate/Any Postgraduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 30th June 2022Â and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- End User Support
| Company Name | TATA CONSULTANCY SERVICES (TCS) |
| Location | Chennai, Bangalore |
| Salary Offering | Â Â Not Disclosed |
| Hiring Designation | End User Support |
| Experience Required | 04-06+Years |
| Qualification | Any Graduate/Any Postgraduate |
| No Vacancy | Not Disclosed |
Job Role or Description
- Manages and maintains desktop systems and peripheral systems as assigned, including IMAC tickets, patching, troubleshooting, and design
- Addresses tickets, provides incident response, and triages, including after-hours support when tasked
- Develops and maintains desktop documentation to include build, standards, CMDB information, and disaster recovery documentation
- Liaises with other teams for issue resolution
- Communicates status to users and update ticket information
- Liaises with vendors, clients, and other teams for any required troubleshooting and/or support of projects
- Assesses end user disposition for escalation
- Escalates tickets appropriately
- Supports the technical needs of employees and clients, as they relate to computer based systems
- Installs and supports desktop/notebook/tablet computers and printers in a Microsoft network environment
Company Profile Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 149 locations across 46 countries
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