Tata Consultancy Services(TCS) Released Job Openings On 28-01-2022.Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market capitalisation..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for Tata Consultancy Services(TCS) Recruitment 2021 are provided below. Interested and eligible candidates can submit application along with resume.Â
Vacancy Details:
Tata Consultancy Services(TCS) Recruiting Any Graduate Candidates with 02-07+ Years Experience for Service Desk SME Position.Complete Details for the Service Desk SME as follows.
Important Details :
- Location : Chennai
- No of Vacancies:Not Disclosed By Recruiter
- Details of Salary:Not Disclosed By Recruiter
- Opening date for online Application: 28/01/2022
- Mode of application :Online
- How To Apply: At the End of the Article We Have Provided Source Link,Please Go through that and Follow Necessary Steps
- Interested candidates send Resumes on gunsheel.sidana1@tcs.com
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Job Description/Skills Required
- Must have excellent verbal and written English communication skills
- Must pass Versant test with minimum 55/80 in order to be onboarded to the Cognix Platform Service Desk team.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on related IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Click here for Official notification and ApplyÂ
