Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
- Vacancy details:
- Department:Customer service Roles
- Qualification: Any Graduate
- Experience: Freshers are eligible
Greetings from Genpat Limited…!!!!
Important Details :
- Location: Hyderabad/Kolkata/Ahmedabad (Work from office)
- Post of date:17/09/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: face to face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Genpact Mega Walk-In drive for Customer service Roles || Jamshedpur Location on 21st Sep 2024
Walk-In Date: 21st September 2024
Time: 11:00 AM to 3:00 PM
Venue:Â Walk-in Venue: ICA Edu Skills, Bistupur, L-Road, Bistapur, Jamshedpur – 831001
Shifts: Flexible with any shift
Responsibilities:
Voice:
- Respond to customer queries and customers concern.
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
Qualifications we seek in you
Minimum qualifications
- Any Graduate (Except law)
- Freshers are eligible
- Fluency in English & Hindi Language is mandatory
Preferred qualifications
- Effective probing skills and analyzing / understanding skills.
- Problem solving skills with customer centric approach.
- Must be able to work on a flexible schedule (including weekend shift work)
Note: Please carry below documents with you:
1. 3 copies of updates resume
2. 3 Passport size photographs
3. Original Aadhar card
4. 2 copies of Aadhar card
5. Payslip (if applicable)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.
