Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at http://www.cognizant.com or @cognizant.
- Vacancy details:
- Department: Process Executive Voice
- Experience: 0 years
- Qualification: Any Graduate
Job Description: Greeting From Cognizant technology solutions !!!!!!!!
Important Details :
- Location: Hyderabad
- Post of date: 27/08/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to Face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date:28 August
Time:10.00 AM – 1.00 PM
Venue: Cognizant technology solutions, Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032 (View on map)
Job description
Roles and Responsibilities
Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
Provide accurate information to customers regarding products/services offered by the company.
Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
Collaborate with team members to achieve common goals and improve overall process efficiency.
Desired Candidate Profile
0-1 years of experience in BPO voice processes (customer service/voice support).
Excellent communication skills in English language proficiency required.
Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business needs.
Strong problem-solving skills with attention to detail and analytical thinking abilities.
Eligibility Criteria.
1. Any graduates – 2021 to 2024 graduates (2024 passing out candidates should have all semester original marksheet, except last semester)
2. No backlogs/ Arrears
3. Candidates pursuing graduation/post-graduation are not eligible.
3. Willing to work in Night shift
