Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
- Vacancy details:
- Department : Process Executive – Data
- Qualification: 12th/ITI/B.Com/BA/DCA/B.Com
- Experienced: Â 0 to 2 yearsÂ
Job Description: Greeting from Cognizant Limited!!!!
Important Details :
- Location :Hyderabad / India
- Post of date 08/10/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to Face
- Interview Rounds of Interview: HR
Job Summary
We are seeking a Process Executive – P&C with 0 to 2 years of experience to join our dynamic team. The ideal candidate will have technical skills in Office 365 Customer Service and MS Excel along with domain expertise in Workers Comp – Care Management Workers Comp – Policy Admin and Workers Comp – New Business. This hybrid role involves rotational shifts and requires proficiency in Bengali (Read/Write Speak).
Responsibilities
Provide exceptional customer service by addressing client inquiries and resolving issues efficiently.
Utilize Office 365 tools to manage and organize daily tasks and communications.
Maintain and update records in MS Excel to ensure data accuracy and accessibility.
Assist in the administration of Workers Comp policies ensuring compliance with regulations.
Support care management processes by coordinating with healthcare providers and clients.
Facilitate new business processes by gathering and verifying necessary documentation.
Collaborate with team members to streamline workflows and improve service delivery.
Monitor and report on key performance indicators to track progress and identify areas for improvement.
Conduct regular audits of policy and care management records to ensure compliance and accuracy.
Provide training and support to new team members on processes and tools.
Communicate effectively with clients and stakeholders in Bengali both verbally and in writing.
Adapt to rotational shifts ensuring coverage and support during all operational hours.
Contribute to the continuous improvement of processes and procedures to enhance efficiency and client satisfaction.
Qualifications
Demonstrate proficiency in Office 365 applications for task management and communication.
Exhibit strong customer service skills with the ability to resolve issues promptly.
Show expertise in MS Excel for data management and reporting.
Possess domain knowledge in Workers Comp
Care Management Policy Admin and New Business.
Communicate fluently in Bengali both in reading/writing and speaking.
Adapt to a hybrid work model with rotational shifts.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
