Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at http://www.cognizant.com or @cognizant.
- Vacancy details:
- Department: Non VoiceÂ
- Qualification:Any Graduate
- Experienced:0Â years
- Salary:Not Disclosed
Job Description: Greeting from Cognizant technology solutions.!!!!!
- Important Details :
- Location: Hyderabad
- Post of date :31/07/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date: 3rd September
Time: 10.00 AM – 1.00 PM
Venue: Cognizant technology solutions, Plot No 24 26 Financial District, Nanakram Guda Village, Manikonda, Gachibowli, Hyderabad, Telangana 500032Â Â (View on map)
Job description
Roles and Responsibilities
- Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
- Provide accurate information to customers regarding products/services offered by the company.
- Resolve customer issues promptly and efficiently while maintaining a high level of service quality.
- Meet performance targets set by the organization for call handling time, resolution rates, and first-call resolution ratios.
- Collaborate with team members to achieve common goals and improve overall process efficiency.
Desired Candidate Profile
- 0-1 years of experience in BPO voice processes (customer service/voice support).
- Excellent communication skills in English language proficiency required.
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business needs.
- Strong problem-solving skills with attention to detail and analytical thinking abilities.
Eligibility Criteria.
1. Any graduates – 2021 to 2024 graduates (2024 passing out candidates should have all semester original marksheet, except last semester)
2. No backlogs/ Arrears
3. Candidates pursuing graduation/post-graduation are not eligible.
3. Willing to work in Night shift
