Capgemini Recruiting Any Graduate for the position Incident Management .This position requires Any Graduate with prior experience. Interested and eligible candidates have to apply with like arranged at bottom of this post. This vacancy available from 01st July 2022Â and will expire soon .We are recommended to apply as earliest for early shortlist . Shortlisted candidates have to go through selection process( Test, Interview rounds ) for selection for the position.
Summary of Vacancy- Incident Management
| Company Name | Capgemini |
| Location | Bangalore |
| Salary Offering | Â Â Not Disclosed |
| Hiring Designation | Incident Management |
| Experience Required | 06-08+Years |
| Qualification | Any Graduate |
| No Vacancy | Â Not Disclosed |
Job Role or Description
- Relationship Management Know the customer and understand our customer s expectations with their reactive support experience Focus on critical issues to ensure customer satisfaction Set proper expectations with customers for support Proactive management of reactive experience Acknowledge and respond to customers requests promptly Anticipate risk and escalations based on customer context Escalation Handling Handle high Risk escalations and gather analyze information as needed to support the customer Understand the cause of the escalation its business impact and level of urgency from Customer and other stakeholders Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration Critical Thinking Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention Establish a customer obsession approach that puts the customer and the customer operational health in the center Incident Administration Monitor reactive cases owned by internal support organizations Ensure correct case reporting and trending is in place for account team and customer enabling conversations planning and delivery for ongoing customer operational health
Company Profile Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries.
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