Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at http://www.cognizant.com or @cognizant.
- Vacancy details:
- Department: BPO – Voice process
- Qualification: Any Graduate
- Experienced: 0 years
- Salary:Not Disclosed
Job Description: Greeting from Cognizant Technology Solution Pvt Ltd .!!!!!
- Important Details :
- Location:Hyderabad
- Post of date :20/07/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date:26 July
Time: 10.00 AM – 12.00 PM
Venue: Cognizant Technology Solution, Plot 25, 26/27, ISB Rd, Financial District, Nanakramguda, Telangana 500032
Contact – Koojitha/Bhavana
Job description
Job Expectations:
- Excellent communication and interpersonal skills
- Proficient in writing, reading and speaking English & Hindi
- Proficient in using computers and MS Office
- Able to type 30 words per minute in the preferred language
- Fair knowledge of navigation on Google Maps and Geography
- Able to work in different shifts depending on business requirements
- Good in applying theoretical knowledge into practice and make sound decisions based on predefined policies
- Follow all compliance and security measures related to client data
- Ensure process guidelines are followed and met as documented
- Meet client metrics & related issues on time with highest quality, stay up to date with the process knowledge/changes. Refer to knowledge updates/repositories to effectively process transactions.
- Adhere to process quality metrics and strive to exceed the daily/monthly/annual quality & productivity targets.
Job Description:
- Moderate the content and ensure the required accuracy is maintained.
- Complete the given assignments within the defined SLA/TAT
- Work and understand metrics to manage performance independently
- Make the correct decisions to ensure accurate information is updated on the front-end.
- Focus on achieving 100% user satisfaction and ensure zero client escalations.
Skills Required:
- Excellent command over communication skills and strong command over the local language/ language off support in the region (English & Hindi)
- Excellent customer service skills.
- Willing to work in a shift based work schedule
- Sound judgment while moderating the content
- Effectively communicate his/her thoughts in a well-organized manner
- Should be on par with CEFR C1 quality in English, and be fluent in conversant + written English/Arabic
