HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Vacancy details:
- Department: Email Support
- Qualification: Any Graduate
- Experienced: 0 years
- Salary:₹Not Disclosed
Job Description: Greeting from HCLTech Ltd. .!!!!!
- Important Details :
- Location: Gurugram
- Post of date :25/07/2024
- Selection Process: The selection will be on the basis of Interview.
- Mode of Interview: Face to face
- Interview Rounds of Interview: HR
Walkin Interview Details:
Date:27 July – 28 July
Time:11.00 AM – 6.00 PM
Venue: HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022
Job description
HCL is hiring for Email Support
Designation Process Associate (Graduate/post Graduate- Fresher)
Work Location– Client Site, DLF Cyber city, Gurgaon / Gurugram.
Shifts – 24* 7 ,5 days working – 2 days off – Rotational offs.
Cabs Yes Chargeable
Contact Person Rohit/Suyash ( 9205045344)
Walk In Address-
HCLTech Candor Tech Space Tower 11, 1st Floor, Sector 21 Dundahera Village Gurugram, Haryana 122022
Time– 11:00 AM to 6:00 PM
Date – 27th & 28th JULY
Please carry two copies of resume.
Job description
Type of Requirement: E-Mail Support (Excellent Written & Verbal Communication is a must) .
Designation: Process Associate (Fresher)
Required Work Experience:
- Good fluency of the English language, both written and spoken
- driven to deliver an excellent customer experience through resolutions and adherence to response times
Skill set Required :-
*Excellent English Written Communication Skills.(MUST HAVE)
*Strong E-Mail Writing Skills with focus on Customer Service.
*Solving Customer Queries Via E-Mail.
Job Description –
- As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
- You will use deductive reasoning to make sound business decisions.
- You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
- You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
- You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
- You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
- You will learn and process all products offered in the logo..
Key Skills
- Team oriented/team player
- Situational/contextual awareness with the ability to understand the impacts of one’s work.
- Excellent critical and analytical thinking abilities
- High attention to detail, and high level of professionalism
- Proactive, self-motivated, self-starter, minimal supervision
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance
- Strong organizational, time and workflow management skills
